Entering & Managing Transactions

How to enter general transactions and edit any transactions.

What is the difference between amount and tax-deductible amount?
Be sure to check with current local, state, and federal regulations and your accountant regarding tax-deductible giving to ensure you are in compliance with...
Thu, 6 Aug, 2026 at 11:47 AM
Linking a Document to a Transaction
When entering a new or existing General Transaction you have the option to also upload a document as a part of the Transaction. Next to the Acknowledged fie...
Thu, 6 Aug, 2026 at 11:52 AM
Why is there something already in the Family dropdown box when I enter a new transcation?
If a Family name has been filled in on the profile of the constituent, the Family field on the transaction entry will already be filled in with that informa...
Thu, 6 Aug, 2026 at 12:34 PM
Why is there something already in the Recognition Name dropdown box when I do a new transaction?
The Recognition Name field is auto-populated from the information on the constituent's profile page. You can change it to a different Recognition Name f...
Fri, 7 Aug, 2026 at 1:33 PM
Will the Recognition Name update if I change it on the transaction entry page?
No. If you want to change the default Recognition Name for a constituent, go to their Profile tab and update the Recognition Name field. Click Save to save ...
Fri, 7 Aug, 2026 at 1:34 PM
Transaction vs Donation via Page
Inside a constituent's record on their Transactions tab, you will see a green Add button. Once you click this button you will be shown two options: &quo...
Fri, 7 Aug, 2026 at 1:47 PM
Can I transfer a transaction from one constituent to another?
General, In Kind and Stock transaction records can be moved from one Constituent record to another within the software:  The main Transactions grid Insid...
Fri, 7 Aug, 2026 at 2:56 PM
Are processing fees included in the tax-deductible donation amount?
For general donations and pledge payments, the processing fee can be included in the tax-deductible amount by enabling an Account Setting. By default, this ...
Fri, 7 Aug, 2026 at 2:59 PM
Can I see processing fees paid by a constituent on the Transactions Grid?
Yes. Locate the column Included Processing Fee to see the amount of processing fee paid by the constituent. The Amount is the amount that was charged to the...
Fri, 7 Aug, 2026 at 3:02 PM