There are three different support & training packages currently available. You can see what level in included in your subscription under the Organization Menu.
Empower (Formerly Essential) - This support plan includes one license to the Support Academy. Additional licenses can be activated for a $10/user per month fee. You can cancel a user's license at any time.
The Support Academy is a learning management system (LMS) that provides AssociationSphere users with a formal learning plan to help you understand how to use the AssociationSphere platform in the most efficient and effective way. The Support Academy makes training easy, engaging, and convenient. You can learn at your own pace, on any device, with structured courses that show exactly what you need to complete. Interactive videos and quizzes make the material more enjoyable, while progress tracking and reminders keep you on track. With a simple interface, the Support Academy gives you a stress-free learning experience that supports your success.
You can learn more about the Support Academy and how to sign up in this article “What is the Support Academy” and you can watch this video to see the Support Academy in action. https://vimeo.com/1157913175/e103d135df
The Empower plan also includes access to our live weekly webinars. Information about the webinars can be found in this article: "How do I sign up for live weekly webinars?"
This plan also includes unlimited email support and self-directed training available through the Support Site articles and Support Videos library. Both can be accessed under the User Menu. You can download a new users guide in this article: I'm a new user, how can I learn more about AssociationSphere?
You can also submit unlimited support tickets or support emails by sending requests to support@associationsphere.com. This level also allows you to call the support line and request a telephone call back from a support agent. You can find the support line number under your organization's name below your support plan. You can also see the total number of minutes of phone support available for the current month. The Empower plan includes 90 minutes of phone support each month and is provided in 10 minute increments. We do not offer live telephone answering. When you call the support line, please leave your name, your organization's name and account number, a description of the question or issue you are calling about, as well as a good phone number and time to return your call. Providing this information ensures we have the right support agent return your call. Support calls are not intended for training and are not delivered via zoom, so there is no screen sharing opportunity. If you would like to have training and be able to see and share your screen, please schedule a specialized training session.
Optional specialized training sessions delivered via zoom can be scheduled for a fee. You can learn more about specialized training sessions in this article: https://support.associationsphere.com/en/support/solutions/articles/67000735411-what-is-specialized-training-
Elevate (Formerly Essential Plus) - Includes all the benefits of Empower, plus two additional Support Academy Licenses, and you can book up to three private specialized training sessions each year. To book a specialized training session, please contact training@associationsphere.com for more information.
Enable (Formerly Basic) - This plan includes unlimited email support and self-directed training available through the Support Site articles and Support Videos library. Both can be accessed under the User Menu. You can download a new users guide in this article: I'm a new user, how can I learn more about AssociationSphere?
There are no Support Academy licenses included in this plan, but you can activate them for any user for a $10/user per month fee. The license can be cancelled anytime. You can learn more about activating a license in this article "How do I sign up for the Support Academy." This video also provides an overview: https://vimeo.com/1157913175/e103d135df